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1. Governing Law and Contract Formation
No contract will subsist between the customer and HIVE for the sale of HIVE products until HIVE accepts your order. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to the customer at the time HIVE sends the confirmation e-mail to the customer (whether or not the customer receives said e-mail). Any such contracts will be governed by the laws of Germany.
In all cases allow up to 14 days for delivery.
2. Delivery, Shipping and Postal Services
Delivery within Germany is from €3.00 and over depending on weight and size of orders.
We send all German deliver via DHL express or UPS. This services usually takes 2-5 days.
2.2. European & International
Delivery to European and International destinations is from €6.50 and over depending on the weight and size of the order.
All European and International Mail is sent via DHL express or UPS. This service usually takes 7-14 business days. Once in the destination country, the domestic postal authority takes responsibility for your mail. It will forward your mail to regional mail centres for delivery by their post people. We cannot track mail once it had left Germany, however HIVE will provide all our customers a tracking number so they can track it with their designated postal service from their end.
3. Cancelling an item
Under the German Selling Regulations, a customer has the right to cancel the contract for the purchase of any item as long as the products has not been used and the customer notifies HIVE of the cancelation within a period of 7 working days beginning with the day after the day on which the customer received the products.
If a customer decides to cancel the contract the notice of cancellation must be in writing and may be communicated to HIVE by any of the following means:-
delivery by hand to: HIVE Rathausufer 14, 40213 Düsseldorf; sent by post to HIVE Rathausufer 14, 40213 Düsseldorf; or sent by electronic mail to firstname.lastname@example.org
In each case a notice should be clearly marked or headed "Contract Cancellation" and should contain the customers name, address, telephone number and e-mail address.
Once the customer has notified us of the cancellation please package the relevant item securely and send it to HIVE with a copy of the notice of cancellation. Please ensure that the package is marked "Contract Cancellation".
The return address is:
HIVE Rathausufer 14, 40213 Düsseldorf
HIVE recommends that customers use a recorded-delivery service. Please note that the customer will be responsible for the costs of returning the goods to HIVE unless HIVE delivered the item to the customer in error or the item is faulty. The customer should be aware that once HIVE begins the delivery process, the customer will not be able to cancel any contract with HIVE for services carried out by HIVE (for example, postage and packing). As soon as HIVE receives notice of a customers cancellation of an order, HIVE will refund the relevant part of the purchase price for that item.
Refunds will be processed if any product is defective. Products that have been opened or used cannot be refunded. Unopened products may be returned within 7 working days beginning with the day after the day on which you received the products. Please see our returns and cancellations section above for further information.
5. Privacy and Data Protection
We take care to keep secure and private any information we hold about our clients. This information is confined to that which HIVE needs to hold to fulfil a customer’s order and to provide customer service to the customer. We do not disclose buyer’s information to third parties.
5.1. Credit Card, Debit Card and PayPal Payments Privacy
Credit card, debit card or any other related financial data is not stored by HIVE All payments from this website are processed through our online shopping cart (with fully encrypted SSL certificates and security) and in turn routed to PayPal secure payments for final processing.